Refund & Cancellation Policy

We want every purchase from Prism Face to feel worth it. If it doesn't, this is how refunds and cancellations work. Prism Face has not launched yet, so this policy applies to purchases made once it opens.

Unlocks (one-off, per scan)

• Not satisfied? Email us within 14 days of your purchase for a full refund. No reason is needed.
• Something went wrong? If an unlock fails to deliver your results, or you were charged twice or by mistake, we will refund you in full, whenever you tell us.

Pro subscription (monthly)

• Cancel any time. Cancelling stops all future payments. You keep Pro until the end of the month you have already paid for, and you will not be charged again.
• How to cancel. Cancel from your account settings in the app, or email us from the address you subscribed with and we will cancel it for you the same day we read it.
• First payment. If you cancel within 14 days of your first Pro payment, email us for a full refund of that payment.
• Renewals. Monthly renewal payments are not refunded for partly used months, except where the charge was a mistake or the service did not work.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. We send them within 5 business days of approving your request. Your bank may take another 5 to 10 business days to show them.

How to ask

Email s_nika_home@proton.me with the email address you paid with and roughly when you paid. We reply within 2 business days. If you have a problem with a charge, please contact us before disputing it with your bank. It is usually faster.

Your legal rights

This policy does not limit any refund rights you have under the consumer protection laws where you live.

Contact

Stefan O'Leary, operating Prism Face, United States. Email: s_nika_home@proton.me